Contact information

Contact Policy

Effective Date: July 11, 2025

Thank you for visiting Crowned Phoenix Creations LLC. This Contact Policy outlines how and when you can reach us, how we handle your inquiries, and our commitment to customer communication. By contacting us, you agree to this policy in full.

1. Methods of Contact

You may contact us using any of the following approved channels:

2. Response Time

We aim to respond to all customer inquiries within 1–3 business days, excluding weekends and holidays. During high volume periods, response times may be extended. We appreciate your patience and will respond as promptly as possible.

3. Scope of Support

We provide assistance for the following:

  • Order status and tracking questions
  • Product inquiries and customization details
  • Technical support for digital downloads
  • Concerns about damaged or delayed shipments (must be reported within 3 days of delivery)
  • Account access issues (if applicable)

We do not provide support for third-party platforms or unauthorized resellers. We reserve the right to request proof of purchase before providing service.

4. Appropriate Communication

We treat all our customers with professionalism and respect and expect the same in return. Abusive, harassing, threatening, or discriminatory messages will not be tolerated and may result in the suspension or blocking of communication and/or account access.

5. Contact Hours

Our team is available for customer support Monday–Friday, 9:00 AM–5:00 PM EST. We do not offer live support on weekends or federal holidays, but you may email us at any time and we will respond during our next business window.

6. Privacy & Data Protection

Your personal information provided during communication is handled in accordance with our Privacy Policy. We will never share your details with third parties without your consent unless legally required.

7. Updates to This Policy

We reserve the right to update or revise this Contact Policy at any time. Changes will be posted on this page with the revised effective date. Continued use of our Services after updates indicates your acceptance of those changes.

8. Contact Us

To reach us, please use one of the following options:

Crowned Phoenix Creations LLC
8735 Dunwoody Place, Suite R.
Atlanta, GA. 30350
📧 email@crownedphoenixcreations.com
📞 1-678-813-1038