Privacy policy
Privacy Policy
Effective Date: July 11, 2025
Last Updated: July 11, 2025
This Privacy Policy describes how Crowned Phoenix Creations LLC (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.crownedphoenixcreations.com (the “Site”), or otherwise engage with our services (collectively, the “Services”).
By using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site immediately.
1. Information We Collect
a) Information You Provide to Us
- Full name, shipping & billing addresses, email address, and phone number
- Payment information (processed securely through Shopify or a third-party provider)
- Account login credentials (if applicable)
- Communication contents when contacting us (via chat, email, forms)
b) Automatically Collected Information
Using cookies, pixels, and other technologies, we collect:
- IP address and device/browser info
- Site activity and clickstream behavior
- Pages visited, time spent, referring URLs
c) Information from Third Parties
We may receive information from third parties, including:
- Shopify (our eCommerce platform)
- Payment processors (e.g., Shop Pay, PayPal)
- Shipping/logistics providers
- Marketing partners and analytics services
2. How We Use Your Information
- To fulfill and manage orders
- To process payments securely
- To provide customer support
- To send order updates and promotions (if opted-in)
- To improve our website functionality and user experience
- To detect and prevent fraud or abuse
- To comply with legal requirements
3. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, analyze traffic, and personalize ads. You can adjust your cookie preferences in your browser settings. Disabling cookies may affect site functionality.
For more information, visit Shopify’s Cookie Policy.
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Third-party vendors (e.g., payment processors, shipping carriers)
- Marketing service providers (for campaigns and retargeting)
- Legal/regulatory authorities (as required)
- Affiliates and business partners
- In the event of a merger, acquisition, or sale of assets
5. User-Generated Content
If you submit reviews or public content through our Services, that content may be publicly visible. We are not responsible for how others use publicly shared information.
6. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect data from children. If we discover such data has been collected, we will delete it immediately upon notice.
7. Data Security
We use reasonable safeguards to protect your information, but no system is 100% secure. Avoid submitting sensitive information via unencrypted channels.
8. Data Retention
We retain personal information as long as necessary for business, legal, or regulatory purposes. This includes order history, support records, and account data.
9. Your Privacy Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your information
- Opt out of marketing or targeted advertising
- Request a copy of your data (portability)
- Withdraw consent at any time
To exercise these rights, email us at Customerservice@crownedphoenixcreations.com. We may request verification information before processing.
10. International Users
Your information may be transferred and processed in the U.S. or other jurisdictions. We implement appropriate safeguards in compliance with international data laws.
11. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. Always review their privacy terms before engaging.
12. Updates to This Policy
We may modify this Privacy Policy at any time. Updates will be posted here with a revised effective date. Continued use of the Site signifies your acceptance of changes.
13. Contact Us
For questions or privacy-related requests, contact:
Crowned Phoenix Creations LLC
8735 Dunwoody Place, Suite R.,
Atlanta, GA 30350
\n📧 Customerservice@crownedphoenixcreations.com
📞 1-678-813-1038